Return & Refund Policy
We want you to be fully satisfied with your purchase from Maxclass Market. If you receive a defective, damaged, or incorrect item, we offer a 30-day replacement policy.
Eligibility for Replacement
To be eligible for a replacement, the item must:
- Be unused and in its original packaging.
- Have all original tags, manuals, and accessories.
- Be reported as defective/damaged within 48 hours of delivery.
Return & Replacement Process
- Initiate a Return: Contact our customer support team via email or phone with your order details and images of the issue.
- Approval & Pickup: Once approved, our team will arrange a pickup of the product from your location.
- Inspection & Replacement: Upon receiving the item, we will inspect it and process a replacement. If a replacement is unavailable, we will issue a refund. (if replacement is available , then product will be replaced within 3 to 4 days).
Refund Policy
Refunds are only applicable if:
- A replacement is not available.
- The item is out of stock or cannot be shipped.
Refunds will be processed within 7 business days and it will be credit within 10 days via the original payment method. For COD orders, refunds will be transferred to the bank account provided by the customer.
Non-Returnable Items
Certain items such as personal care products, perishable goods, or customized products may not be eligible for return.
For further assistance, reach out to our support team.